Returns & Exchanges
At The Andover Shop, we are committed to providing you with the finest quality menswear and craftsmanship. If you are not completely satisfied with your purchase, we accept returns and exchanges of unworn, unwashed, or defective merchandise within 30 days of the original purchase date.
Initiate Your Return
Contact our customer service team or visit our online portal to request a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all original tags are attached and the packing slip is included inside the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Refund or Exchange
Once our artisans inspect the returned item, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing