Frequently Asked Questions

Everything you need to know about our traditional ivy league style and service.

What is the typical shipping timeframe for my order?

Standard orders are typically processed within 1-2 business days. Domestic shipping via UPS or USPS usually takes 3-7 business days depending on your location.

Do you offer custom tailoring or Made-to-Measure services?

Yes, The Andover Shop is renowned for our bespoke and made-to-measure clothing. While basic alterations can be requested online, we recommend visiting our Andover or Cambridge locations for a professional fitting.

What is your return policy for online purchases?

We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Please note that custom-tailored items are final sale.

How can I ensure I am ordering the correct size?

We provide detailed sizing charts on each product page. Since many of our garments feature a traditional 'Ivy League' fit, feel free to contact our customer service team for specific measurements.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as modern digital options like PayPal and Apple Pay.